Delivering Excellent Customer Service - Convergent Experience

CUSTOMER JOURNEY MAPPING | CUSTOMER EXPERIENCE | SERVICE EXCELLENCE

• Foundation of Delivering Excellent Customer Service
• Understanding Customer Behavior
• Metrics in Service Excellence
• Managing Customer Complaints
• The Service Chain
• Creating the Buzz in Customer Service

DEVELOP AND APPLY CRITICAL SKILLS OF AN EXCELLENT SERVICE PROVIDER

The Customer Experience is the ultimate test for a business specially for organizations that work with people. All the critical interaction between customers and front liners create the overall impression of the company and spells a lot of difference for the business. Delivering Excellent Customer Service Workshop will help customer service professionals find fulfillment and a greater sense of value and commitment as they connect their company’s business objectives with the customers’ satisfaction. These experiences make a positive impression in the minds of current and potential customers, as well as the professionals who showcase them.